CUSTOMER CARE

Hello everyone! Im Trina and I'm the owner of Floral Fawn. I live in Kelowna, B.C with my husband and 3 daughters. I started this business because of my love of clothes and my passion to share my love of clothing with everyone. Once my girls got a bit older I was finally able to start this amazing company. I hope you are able to find some pieces that you love!

Thank you for supporting my small business.

Trina LaBoucan

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

1-250-862-6863

or send us an email to:

floralfawnboutique@gmail.com

RETURNS

We are sorry you didn't love your purchase!

 We want you to enjoy your experience with Floral Fawn so please take your time selecting your items and make sure your measurments are correct before purchasing. We do accept returns on orders. Your refund will be given as soon as we process your returned murchendise. Your refund will be given to you through the same payment method you used to purchase the order. Refunds will only be for the items you purchased and will not include shipping fees. We do not cover return shipping. Returned items must be unwashed and unworn. You must return your item(s) within 3 weeks of recieving them. We will not accept a return after the 3 week period. Give us a week to recieve your return and 1-2 business days to process it. Items purchased at discount of 40% or more are final sale. Items that are marked final sale cannot be returned or exchanged. if you recieve damaged murchandise it must be reported within 3 days of you recieving the item. To report damages please call 250-862-6863. You must include your invoice in your return package or we will not be able to accept your return. Please return all murchandise to 1220 Cerise drive, Kelowna, BC,

V1Y 9R8.

FAQ

Do you provide International delivery?

 

We ship to Canada and the USA

 

Return Breakdown

(See Ruturn Policy for details)

 

-Package unwashed & unworn items

-Include invoice in package

-Make sure items are sent back within 2 weeks of 

recieving them

-Return your package to 1220 Cerise Drive, Kelowna,

B.C, Canada

-When we recieve your return we will process it and

refund your money

-Give us 7 business days to recieve your return and

3-5 business days to process it.

 

Shipping

All orders are shipped from Canada

All orders over $100 will shipped for free. Standard

Shipping on all orders under $100 will

have a flat fee of $15 in Canada and $20 in USA

How do I track my order?

Floral Fawn uses Canada Post and you will be sent a 

tracking number by e-mail shortly after 

making your order.

What are your delivery options?

You have two choices of delivery:

 Regular post within Canada is 4-6 business days and a fee of $15

Regular post to the USA is 6-7 business days and a fee of $20

Express post within Canada is 2-3 business days and a fee of $20

Free delivery on orders $100 and over.

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NEED ASSISTANCE?

 

1-250-862-6863

floralfawnboutique@gmail.com

 

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